Frequently Asked Questions

We support anyone who needs help understanding or responding to a cyber issue.

That includes individuals, families, sole traders, and small businesses.

If you’re unsure where to turn or what to do — we’re here to listen, explain, and guide.

If you are a business or enterprise, help is still available. Contact our partner.

 A cyber threat is any activity or attempt that could harm you, your information, or your devices online.

This can include scams, malware, hacking attempts, impersonation, fraud, or anything designed to steal, disrupt, or manipulate.

Cyber threats often come through emails, texts, websites, or even trusted platforms. 

Anything suspicious, unexpected, or manipulative online could be a cyber incident.

This includes phishing emails or texts, scam calls, account takeovers, impersonation, fake invoices, suspicious software, or data leaks.

If something feels off — it’s worth checking.

Maybe — but don’t panic.

It depends what the link or file did. Many are harmless, but some can trigger downloads, data capture, or access attempts.

If you clicked something and aren’t sure, save a screenshot and get in touch.

If you shared passwords, bank details, ID numbers, or sensitive work info — you should act quickly.

Change affected passwords, notify your bank if relevant, and reach out to us for guidance on next steps.

As soon as something feels wrong.

You don’t need to be sure — if you’ve received a suspicious message, noticed odd activity, or made a mistake online (like clicking a link or sharing info), it’s worth getting support.

The earlier you act, the easier it is to limit damage or stay safe.