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CyberShoulder
  • Home
  • Community
  • Opinion Room
  • Advice & Guidance
    • Unsure where to start?
    • What is Cyber risk?
    • Our Advice Individual
    • Guidance Individual
    • Our Advice Business
    • Guidance Business
  • Business Support
  • Paper Content
  • Get in touch

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Advice on getting in touch

We treat every request with full confidentiality.


Whether you're reaching out with a concern, a question, or just something that doesn’t feel right, you’ll be listened to without judgement.


Please provide as much context as you’re comfortable sharing. If you prefer to stay anonymous, that’s okay too.


Need help with a cyber incident? We recommend you read this information so that we can help you swiftly and effectively.

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Availability

We understand Cyber can be urgent. We will always try to be available as soon as we can to support you.

Guidance on reporting a cyber threat

What happened

Provide a timeline

Provide a timeline

Describe the issue to us in plain terms (e.g. suspicious email, system compromise, strange behaviour).

Provide a timeline

Provide a timeline

Provide a timeline

Include the date and time of the event (if known), and when you first noticed the issue.

Who was affected

Provide a timeline

What actions (if any) you’ve taken so far

Do you know the scope of the incident? Was it just you, your business, or others affected?

What actions (if any) you’ve taken so far

What actions (if any) you’ve taken so far

What actions (if any) you’ve taken so far

Have you clicked anything, contacted anyone, or made any changes?


(You may have done these things in an attempt to fix the problem)

Is data at risk

What actions (if any) you’ve taken so far

Are you a large organisation?

Let us know if you think personal or sensitive data (like names, emails, addresses, or login details) may have been exposed.

Are you a large organisation?

What actions (if any) you’ve taken so far

Are you a large organisation?

Please read further detailed information here.


(This applies if you have many employees, significant finances, or handle large data sets)

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